Cookies Policy | Sky Crown Casino

About cookies and similar technologies

Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember information about a visit and support certain functions. Some cookies may be placed by Sky Crown Casino, while others may be placed by service providers that help us operate, secure, analyse or improve the website.

The term cookies is often used as a general description for several technologies. These may include browser cookies, local storage, software development kits, pixels, tags, scripts and other comparable tools. Depending on how they are used, these technologies may collect information such as a device or browser identifier, browser type, operating system, language preferences, pages viewed, links selected, approximate location based on technical information, and the date and time of a visit.

Some cookies are temporary and are deleted when you close your browser. Others remain on your device for a defined period or until you remove them. The length of time a cookie remains active depends on its purpose, the settings applied to it and the arrangements with the relevant technology provider.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information where this is necessary for a service, permitted by law, or handled in accordance with our Privacy Policy. We may use cookie information to maintain a secure session, remember preferences, understand how the website is used and help protect our systems.

Your agreement and choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, we will ask for consent before using cookies that are not strictly necessary for the operation of the website. You can use the available controls to accept, refuse or adjust optional cookie categories. Your choices may be stored in a preference cookie so that the notice is not repeatedly shown.

If you continue to use the website after viewing a cookie notice, this will not necessarily mean that you have agreed to every type of cookie. We will handle consent and preferences in accordance with applicable requirements. You may also be able to change your choices later through the available cookie settings, where that option is provided.

Types of cookies we may use

Different cookies have different purposes and retention periods. The exact cookies used may change as the website, technical services and legal requirements develop. Information about particular cookies may be provided through a cookie preference tool or notice, where available. The categories below explain the general types of technology that may be used.

Strictly necessary cookies

These cookies are needed for core website functions and generally cannot be disabled through the website's cookie preference tool. They may support page navigation, account access, session management, security controls, fraud prevention and the delivery of services requested by you. Without these cookies, parts of the website may not work correctly or may be unavailable.

Keeping a user session active while a requested page or account function is being used.
Supporting sign-in, account protection and authentication processes.
Detecting unusual activity, automated misuse or attempts to compromise the website.
Remembering information needed to process a request or maintain a secure connection.
Applying technical, security or responsible gambling features necessary for the relevant service.

Functionality and preference cookies

These cookies help remember choices you make so that the website can provide a more convenient experience. For example, they may remember language or display preferences, selected settings, or whether an information message has already been shown. If you disable these cookies, you may need to enter preferences again, and some website features may be less personalised.

Analytics and performance cookies

These cookies help us understand how visitors use the website. They may provide information about which pages are visited, how users move between pages, whether content loads correctly, and where errors occur. This information can help us measure performance, identify technical problems and improve the layout, content, accessibility and usability of the website. Where appropriate, analytics information is collected in an aggregated or pseudonymised form.

Advertising and similar cookies

Subject to your choices and applicable law, advertising or similar technologies may be used to measure campaigns, limit repeated content, understand the effectiveness of marketing, or show information that may be more relevant to a visitor. These technologies may recognise a browser or device across visits. They are not used to avoid or replace responsible gambling, age, identity, location or other compliance checks.

How Sky Crown Casino uses cookie information

Sky Crown Casino may use information obtained through cookies and similar technologies for legitimate website and business purposes, subject to applicable law and your preferences. The purposes may include operating the website, providing account features, protecting users and the service, improving the way information is presented, and understanding general use of the website.

To provide, maintain and secure website functions requested by you.
To remember settings and choices made during a visit or across visits.
To identify technical faults, monitor website performance and improve reliability.
To understand general traffic patterns and how visitors interact with website content.
To protect accounts, transactions and systems against fraud, abuse, malicious activity and unauthorised access.
To support age, identity, location, compliance or responsible gambling processes where those processes are used.
To assess the performance of communications or marketing activity where permitted.
To administer cookie preferences and keep a record of consent choices where required.
To meet legal, regulatory, security and record-keeping obligations.

Cookies may be associated with a device or browser rather than a particular person. However, where you log in, submit information or use an account-related function, cookie information may be combined with other information held by Sky Crown Casino. Any such handling is subject to the Privacy Policy, applicable privacy obligations and the purpose for which the information was collected.

Responsible gambling and security

Some technologies may be used to support security, account protection and the safe delivery of gambling-related services. Technical information can help identify suspicious behaviour, protect against automated attacks and maintain the integrity of the website. Cookies are not a substitute for responsible gambling information, account controls, verification checks or other safeguards.

If you choose to restrict necessary cookies, certain security or account functions may not operate properly. Marketing preferences and cookie preferences are separate from responsible gambling choices. Changing advertising settings does not change any account limits, activity controls, self-exclusion arrangements or other responsible gambling settings that may be available. Those settings should be managed through the relevant account or support process.

Information collected from your device

Some technical information may be collected automatically when you use the website. This may include the type of device or browser used, operating system, general interaction with pages, referral information and basic diagnostic details. We use this information to help deliver content, maintain compatibility, understand website performance and investigate suspected misuse. We aim to collect and use information for appropriate purposes and in a way that is consistent with applicable privacy obligations.

Third-party services and managing cookies

We may use third-party technology providers to help deliver hosting, security, analytics, communications, payment-related website functions, customer support or other services. These providers may place or access cookies and similar technologies when they provide services on our behalf. Some third parties may process information under their own privacy notices or may use their own technologies. We aim to use providers and arrangements that are appropriate for the relevant service and legal requirements.

Third-party websites, applications, social media services or advertising platforms may also have their own cookies if you interact with their content or follow a link away from the Sky Crown Casino website. This policy does not control the privacy practices of independent third parties. You should review their policies and settings before using those services.

Browser controls

Most browsers allow you to view, block, delete or restrict cookies through their privacy or security settings. You may also be able to receive an alert before a cookie is stored. The steps vary between browsers and devices, so you should check the support information for the browser you use.

Disabling all cookies may affect the operation of the website. You may be unable to sign in, keep a session active, save preferences or use account and security functions. Blocking optional cookies will generally have a smaller effect, although some content or features may not work as intended. Deleting cookies may also remove previously saved preferences, meaning you may be asked to make your choices again.

Cookie preference tools

Where available, our cookie preference tool allows you to review optional cookie categories and update your selections. Strictly necessary cookies may remain active because they are required to provide the website or a function you have requested. Preference tools may not control cookies set by independent third-party websites, so those cookies may need to be managed through the relevant third party or your browser.

Open the cookie settings or preferences option shown on the website.
Review the available cookie categories and the purposes described for each category.
Select the categories you wish to allow or refuse, then save your preferences.
If no preference tool is available, use the privacy settings in your browser or device.
Revisit your choices if you clear cookies, change devices or use a different browser.

Do not send sensitive information through cookie tools

Cookie preference tools are intended to manage technology choices, not to collect passwords, payment details or other sensitive account information. You should only submit personal information through an official and secure process provided on the website. If you are unsure whether a request is genuine, stop and use the website's recognised support or account process.

Updates, privacy and questions

We may update this Cookies Policy from time to time to reflect changes to the website, technology, services, cookies used or applicable legal requirements. When we make a material change, we may display a notice or request new consent where this is required. The updated version will apply from the date stated in the notice or on this page. We encourage you to review this policy periodically.

The website may display information about specific cookies through a preference tool or notice. That information may include the cookie name, provider, purpose and retention period. As technical arrangements change, the list may be updated without changing the general purposes explained in this policy.

Privacy rights and enquiries

Depending on your circumstances and applicable Australian privacy requirements, you may have rights relating to personal information, including rights to request access to or correction of information held about you. Cookie information may be treated differently depending on whether it identifies you, can reasonably be linked to you, or is held by a third-party provider. Requests and questions should be made through the official contact or support channel provided on the website.

When contacting Sky Crown Casino about cookies or privacy, please avoid sending passwords, payment details or other sensitive information unless it is specifically requested through a secure process. We may need to verify your identity before responding to a privacy request or changing information connected with an account.

Your responsibility when using the website

You should keep your browser, device and security software up to date, use reasonable security settings and avoid accessing your account through untrusted devices or networks. You should also review the website's privacy notices and cookie settings if you change devices, clear browser data or use a different browser. These steps can affect how preferences are stored and may mean that consent choices need to be made again.

By using the website, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to your available choices and applicable law. If you do not agree to optional cookies, you can refuse them through the preference tool or your browser settings. Necessary technologies may still be used to operate, secure and protect the website.