Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information handled through Sky Crown Casino websites, online account areas, games, payment functions, customer support channels and other related services. It is intended to give players a clear overview of common privacy practices for an online gambling service. The information handled about a player depends on how the service is used, which products are accessed, and what checks are needed before certain activities can be completed.

By creating an account, using the website or contacting support, a player may provide or generate information that is connected with their account. Some information is supplied directly by the player, while other information is collected automatically when a device connects with the website. Information may also be received from payment providers, identity verification services, fraud prevention services or other service providers that help operate the platform.

This policy should be read together with the website terms, responsible gaming information and any notices shown at the point where information is collected. If a particular service has additional privacy information, that notice may explain the use of information in more detail. We may update this policy when our services, systems or legal obligations change. The current version published on the website is the version that applies to ongoing use of the service.

Our approach to privacy

• Collect information that is reasonably needed to provide and protect the service.
• Use information for clear purposes connected with account management, security, support and legal obligations.
• Limit access to information to people and service providers who need it for an authorised purpose.
• Take reasonable steps to keep information accurate, secure and up to date.
• Give players practical ways to ask questions and exercise available privacy choices.

Information we may handle

The categories below describe the types of information an online casino site typically handles. Not every player will provide every type of information, and the amount collected can vary depending on account activity, payment methods, verification requirements and support requests.

Account and contact details

When an account is created or updated, the site may handle details such as a player's name, date of birth, residential or contact information, username, account credentials, account preferences and communications with support. A record may also be kept of responsible gaming settings, account status, requests, complaints and other information needed to manage the player relationship.

Identity and verification information

To help confirm identity, age, location or eligibility, the service may request verification documents and related information. This can include information shown on an identity document, proof of address, a photograph or other material needed for a verification check. Verification information is handled to reduce fraud, protect accounts, support safer gambling processes and meet applicable legal or regulatory obligations.

Payment and transaction records

The service may handle records relating to deposits, withdrawals, bets, gaming activity, account balances, refunds, chargebacks and other transactions. Payment details may be processed through specialist payment providers. Where possible, payment providers handle sensitive payment information through their own systems. Transaction records may still be linked to an account so that payments can be processed, reconciled, reviewed and supported.

Device, technical and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an internet protocol address, device type, operating system, browser type, language, general location information, time zone, pages visited, links used, login activity, session details and information about errors or performance. This information helps the site operate correctly, identify unusual activity, improve functionality and maintain security.

Communications and support information

If a player contacts support, the service may keep the content of the enquiry, relevant account information, attachments, verification material and the response history. These records help resolve issues, avoid repeated requests, review service quality and maintain an accurate record of important account decisions.

Why we use information

Information is used for purposes connected with providing, protecting and improving the service. The main purposes may include the following:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals, payments, refunds and other account transactions.
• Providing games, website functions, notifications and customer support.
• Confirming identity, age, location and account ownership where checks are required.
• Detecting, preventing and investigating fraud, money laundering, collusion, account takeover, abuse and other suspicious or prohibited activity.
• Maintaining platform security, monitoring system performance and fixing technical problems.
• Applying account controls, responsible gaming measures and other player protection processes.
• Meeting legal, regulatory, tax, accounting, reporting and record-keeping obligations.
• Investigating complaints, disputes, payment issues and suspected breaches of the website terms.
• Understanding how the website is used so that features, navigation, content and reliability can be improved.
• Sending service messages about account activity, security, transactions, changes or important operational matters.
• Sending promotional or marketing communications where permitted and where the player has not opted out or has otherwise provided the required choice.

Where information is used for marketing, players can change their preferences or withdraw consent for marketing communications. Stopping marketing messages does not prevent essential service communications, such as security notices, transaction updates or information needed to administer an account.

Information may be combined from different parts of the service where this is reasonably needed to keep an account secure, complete verification, identify unusual activity, provide support or meet an obligation. We do not use personal information for a purpose that is unrelated to the service without a suitable basis or notice where one is required.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep players signed in, support essential functions, understand website traffic, improve performance and help protect accounts. Some cookies are necessary for the website to operate, while others may support analytics, personalisation or marketing. The exact effect of disabling a cookie depends on its purpose, and some website features may not work as expected if essential cookies are blocked.

Players can manage or remove cookies through the settings of their browser or device. Browser controls may allow a player to block all cookies, accept cookies only from selected websites, delete existing cookies or receive a notice before a cookie is stored. Changing these settings is a personal choice, but it may affect logins, preferences and other website functions.

When information may be shared

Personal information may be shared where it is reasonably needed to provide the service or protect players and the platform. This may include sharing relevant information with payment processors, identity and age verification providers, fraud prevention services, technology suppliers, hosting providers, customer support tools, professional advisers and other service providers acting for an authorised purpose.

Information may also be disclosed when necessary to comply with a lawful request, legal or regulatory obligation, court process, audit, investigation or dispute resolution process. It may be shared to protect the rights, safety, property or security of players, the service or another person, or where needed to investigate suspected fraud, misuse or a breach of the website terms.

Keeping information secure

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security features, monitoring, encryption or secure transfer methods, staff procedures and service provider requirements. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if unusual account activity is noticed.

How long information is kept

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, to provide support, resolve disputes, protect the service and meet applicable legal, regulatory, accounting or reporting requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and how to contact us

Players can ask questions about the handling of their information and may request access to, correction or deletion of their personal data, subject to applicable requirements and reasonable verification. Players may also withdraw consent to marketing communications at any time. A request may be limited or declined where fulfilling it would affect another person's privacy, create a security risk, interfere with fraud prevention, conflict with a legal obligation or require records to be retained.

How to exercise your data rights

To ask for access to your data, request a correction, request deletion, or withdraw consent to marketing, contact support@skycrowncasino.wtf. Please explain the request clearly and include enough information for the relevant account to be identified. For security, we may need to confirm that the request comes from the account holder before providing information or making changes. Do not send payment passwords, full card security codes or other unnecessary sensitive information in a request.

1. Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
2. Correction: identify information that is inaccurate, incomplete or out of date and ask for it to be corrected.
3. Deletion: ask for personal information to be deleted where it is no longer needed and where deletion is permitted.
4. Marketing consent: withdraw consent or change your marketing preference. You may also use an unsubscribe option in a promotional message where one is provided.

If information has been shared with a service provider and a correction or deletion is appropriate, reasonable steps may be taken to communicate the relevant request. Some account, transaction, verification, security and compliance records may need to remain in place even when a deletion request is made. In that situation, access may be restricted and the information will be retained only as required or permitted.

We aim to respond to privacy enquiries within a reasonable time. If a request is complex, requires further verification or involves information held by a service provider, additional time may be needed. A player may be asked to clarify the request so it can be handled accurately and securely. This Privacy Policy does not remove any rights or protections that apply under the privacy rules relevant to the player.

Questions and updates

For privacy questions, data access requests, correction requests, deletion requests or marketing consent changes, contact support@skycrowncasino.wtf. The policy may be reviewed and updated from time to time. Any updated version will be made available on the website, and the date or wording of the current version may change to reflect new services, security practices or legal requirements.