Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a binding agreement between you and the operator of Sky Crown Casino. They apply to your access to the website, any related platform, your account, games, payment functions, promotions and other services made available through the casino. By using the website, you confirm that you have read, understood and accepted these Terms, together with any additional rules displayed for a particular game or promotion.

If you do not agree with these Terms, you must not use the website or create an account. The operator may publish additional terms, rules or notices from time to time. Those terms may apply to specific games, tournaments, promotions, payment methods or other features. Where additional terms conflict with these Terms, the specific terms will generally apply to the relevant feature, unless stated otherwise.

Eligibility and lawful use

You must meet all age, identity and legal requirements that apply to you before using Sky Crown Casino. You are responsible for checking that online gambling is permitted in your location and for complying with the laws that apply to you. You must not access or use the website from a place where gambling services are unlawful or restricted.

You must provide accurate and complete information when requested. Information supplied during registration, verification or account management must be kept current. You must not create an account for another person, allow another person to use your account, or use the website on behalf of someone else unless expressly authorised by the operator.

• You must be legally permitted to participate in gambling activities in your location.
• You must provide truthful information and cooperate with reasonable verification requests.
• You must use only one personal account unless the operator has approved another arrangement in writing.
• You must keep your login details confidential and notify the operator if you suspect unauthorised access.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.

Changes to these Terms

The operator may update these Terms when necessary, including to reflect changes to the website, services, technology, applicable law or operational requirements. The current version will be made available on the website. You should review the Terms regularly. Continuing to use the website after an updated version is published may indicate your acceptance of the revised Terms. If you do not accept a change, you should stop using the services and follow any available account closure process.

2. Accounts, verification and transactions

Account security

You are responsible for all activity carried out through your account unless you have promptly reported unauthorised use to the operator. Choose a strong password, keep your authentication details private and do not store or share them in a way that could allow another person to access your account. The operator may ask you to confirm information or complete security checks before allowing account activity.

The operator may carry out identity, age, address, payment and source-of-funds checks where appropriate. You agree to provide documents or information that is reasonably required for these checks. Access to some or all account functions may be restricted while verification is incomplete. If requested information is not provided, cannot be verified or appears misleading, the operator may suspend or close the account in accordance with applicable requirements.

Deposits and withdrawals

Deposits and withdrawals are subject to the payment methods, instructions and conditions displayed on the website at the time of the transaction. You should only use a payment method that belongs to you or that you are authorised to use. A transaction may be declined, delayed, reviewed or reversed where required by law, payment providers, security procedures or the operator’s internal controls.

You are responsible for checking transaction details before confirming a deposit or withdrawal. You may also be responsible for charges imposed by your bank, payment provider or other financial institution. The operator does not control the policies of external payment providers and cannot guarantee the availability of every payment method at all times.

Funds held in your account may be used only for the services provided through Sky Crown Casino. You must not deposit funds for another person, transfer account balances outside approved functions or attempt to use the platform to move money without a genuine gambling purpose. Where a transaction appears unusual, fraudulent or unlawful, the operator may investigate and take appropriate action.

Promotions, bonuses and offers

Promotions, bonuses, rewards and other offers may be subject to separate terms. Those terms may include eligibility requirements, claim procedures, expiry rules, wagering or play-through requirements, game restrictions, maximum values and withdrawal conditions. You should read the relevant promotional terms before accepting or using an offer.

Unless the applicable promotion states otherwise, an offer may be limited to one person, household, device, payment method or account. The operator may refuse, withdraw or amend an offer where there has been a technical error, suspected abuse, duplicate participation, misleading conduct or a breach of the promotional terms. Promotional balances and winnings may be removed where an offer was obtained or used improperly.

3. Games, conduct and responsible gambling

Game results and technical issues

Games must be played according to the rules displayed for the relevant game. Where applicable, game outcomes are determined by the game software or other approved process. Subject to applicable law, the records maintained by the operator’s systems will generally be used to resolve questions about game activity, transactions and account events.

The website may occasionally be unavailable because of maintenance, updates, technical faults, telecommunications problems or events outside the operator’s reasonable control. If a game is interrupted or a clear technical error affects a transaction or result, the operator may void, correct or review the affected activity in a fair and lawful manner. You should not attempt to exploit a known error or continue using a feature that is not operating as intended.

Prohibited behaviour

You must use the website honestly and in accordance with these Terms. You must not interfere with the website, introduce malicious code, use automated tools without permission, manipulate game functions, abuse a technical fault or attempt to bypass security controls. You must not harass staff or other users, publish unlawful or offensive material, impersonate another person or use the website to facilitate fraud.

• Do not use bots, scripts, scraping tools or automated systems to obtain an unfair advantage.
• Do not attempt to manipulate outcomes, transactions, promotions or account records.
• Do not use stolen, compromised or unauthorised payment details.
• Do not open duplicate accounts to avoid restrictions or obtain an offer more than once.
• Do not coordinate with others in a way that undermines the fair operation of a game or promotion.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Never chase losses, borrow money to gamble or gamble when you are distressed, tired or under the influence of alcohol or other substances.

Responsible gambling tools or support options may be available through the website, including deposit controls, activity limits, time reminders, breaks or self-exclusion. Availability and operation may depend on the service and applicable requirements. If gambling is affecting your finances, relationships, work or wellbeing, stop gambling and seek independent support from an appropriate Australian counselling or health service.

You may request restrictions on your account or ask for it to be closed. Account restrictions and self-exclusion are intended to support safer gambling, but they do not replace personal responsibility or professional assistance. You must not attempt to bypass a restriction by opening or using another account.

4. Privacy, intellectual property and liability

Privacy and personal information

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, maintain security, prevent fraud, meet legal obligations and communicate with you about your account. You should read the Privacy Policy to understand how information is collected, stored, used and disclosed.

Website content and intellectual property

The website, including its text, graphics, logos, software, design, games and other content, is owned by or licensed to the operator and is protected by intellectual property laws. You may use the website for personal, non-commercial purposes in accordance with these Terms. You must not copy, reproduce, modify, distribute, publish, reverse engineer, sell or commercially exploit website content without permission.

Limitation of responsibility

The operator will take reasonable steps to provide a secure and reliable service, but does not guarantee that the website will always be available, error-free, current or compatible with every device or network. You use the website at your own risk, subject to rights and protections that cannot lawfully be excluded or limited.

To the extent permitted by law, the operator is not responsible for loss caused by your failure to protect account details, interruptions outside reasonable control, failures of third-party networks or payment providers, unauthorised access resulting from your actions, or your breach of these Terms. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

Suspension and account closure

The operator may restrict, suspend or close an account where reasonably necessary to protect the platform, comply with law, complete verification, investigate suspected fraud or breach, address responsible gambling concerns, or manage technical or security risks. The operator may also discontinue or change a service. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances leading to the action.

5. Governing law and support

These Terms are intended to operate subject to the laws and regulatory requirements that apply to the relevant service and your location. Any dispute should first be raised through the support or complaints process made available on the website. You should provide enough information for the matter to be reviewed, including relevant account or transaction details, while avoiding the disclosure of your password or other security credentials.

If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent required, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the operator has waived its right to enforce it later.

For questions about your account, transactions, game rules, promotions, privacy or responsible gambling options, use the current support channels and information published on the Sky Crown Casino website. Do not send passwords, payment PINs or other confidential security information when requesting assistance.

By continuing to use Sky Crown Casino, you confirm that you understand these Terms & Conditions and agree to follow them. If you are unsure about any provision, stop using the relevant service and seek independent legal or financial advice before proceeding.